FAQs

Delivery
  • COVID update
    As per current government restrictions, we are trading 'online only'. We aim to despatch your order within one to two working days however as you would be aware, Australia Post is experiencing delays on some shipments.
  • What does delivery cost?
    Our website calculates your shipping automatically depending on the size of your items. Once you have added your items into your cart, view your cart to see your shipping options and prices.
    -Smaller items: 2.95 (standard, not tracked) or $7.65 (express, tracked)
    -Larger items: 8.95 (standard, tracked) or $11.95 (express, tracked)
Security
  • Is your site secure?
    COLLECT4 takes your privacy seriously. We implement industry recognised security protections and will never sell your data. Our site is protected by secure encryption. Further information is in our terms and conditions.
Refunds and exchanges
  • Can I refund or exchange my item?
    COLLECT4 handles returns and processes refunds in accordance with the Australian Consumer Protection legislation (please refer to our full terms and conditions). Your satisfaction is important to us so if you have any concerns please Contact Us.
Everything else
  • I’d like to ask COLLECT4 a question
    Of course. Visit our Contact Us page.